The store sells products to consumers and companies. Product prices include VAT. We reserve the right to change prices and delivery costs.
How to order
Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.
Payment and payment methods
The payment service is Klarna Checkout, through which the payment options are invoice, installment payment, card payment and online banking payments.
By providing information at the checkout, you accept the terms and conditions of Klarna AB (Klarna AB, Sveavägen 46, 111 34 Stockholm). By clicking the “Buy” button, you accept the general terms and conditions of Paperplast Oy.
Order and payment confirmation
Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation.
You can contact our customer service with the information above.
Delivery methods and costs
Shipping costs include postage and packaging. In the shopping cart, we present delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the Shopping Cart. From the delivery methods available at the checkout, you can choose the option that suits you best, in connection with which the exact delivery cost is presented.
Our most common delivery times to abroad vary 5-10 days. Exceptions to delivery time estimates are stated if there are out of stock in the shopping cart and we will also notify you of any delays immediately after ordering.
We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about different delivery times on its website.
According to the Consumer Protection Act, the consumer has a 14-day right of exchange and return for distance selling. If the product does not meet your expectations, you can return it within 14 days. The prerequisite is that the product is unused and in its original condition.
In accordance with the Consumer Protection Act, we will refund the purchase price you paid to the account you provided in the return notification.
ONLINE PAYMENTS (payment service provider is Klarna)
Klarna operates as a payment service provider in Paperplast Oy's online store. The customer has a choice of three different Klarna payment options:
Fast and secure online banking and card payments for customers who want to pay for their order right away.
Delayed invoice and account payment methods for customers who want to pay for their order later.
Payments broken down into smaller installments for customers who want to pay at their own pace.
For more information, visit following Klarna websites: